Returns & Exchanges
At WUBEN, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase doesn't fit perfectly or meet your expectations, our dedicated team is here to ensure a hassle-free exchange or refund process.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the original items, including all tags and packaging, into the box and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing